Housebuilder retains top customer satisfaction accolade

QUALITY: Beal Homes’ St John’s Fold development in Beverley

Beal Homes has been awarded a prestigious five-star rating for customer satisfaction for a second year running.

The coveted accolade has been awarded by the voice of the housebuilding industry, the Home Builders Federation (HBF).

The HBF’s Star Rating Scheme recognises excellence in customer satisfaction, based on independent surveys of new home buyers in England and Wales.

Participating members are awarded a star rating of between one and five based on homeowners’ feedback collected in the National New Homes Survey carried out by new homes warranty and insurance provider, the National House Building Council (NHBC).

Beal received the HBF’s top five-star accolade last year – the first time the housebuilder took part in the rating scheme. The second consecutive top rating reflects consistently excellent feedback from Beal buyers.

Buyers are asked to rate the quality of their new home and the service provided by the housebuilder, from reserving their plot through to completion and beyond. Questions answered by buyers include build quality, the service they received, and how likely they are to recommend the housebuilder to a friend.

‘THRILLED’: Richard Beal

The results feed into the NHBC New Homes Survey and this is shared with all housebuilders and the wider industry to continually drive up standards.

Beal is one of only four Yorkshire-based housebuilders with a five-star rating and one of just two family-owned companies in Yorkshire to receive the top accolade.

Beal Chief Executive Richard Beal said: “We’re thrilled to have received this outstanding recognition for the second year running, reflecting the excellence in customer service that’s our hallmark.

“It’s especially pleasing to receive the five-star rating because it’s based on independently gathered feedback from our customers, and it’s their views that matter most to us.

“We’re extremely proud of the exceptionally high levels of customer service we provide to all our Beal buyers and we’re delighted they’re clearly so positive about their experience with us.”

East Yorkshire-based Beal prides itself on offering every buyer the opportunity to completely personalise the layout and features of their new home, using the housebuilder’s unique Design Lounge service.

HAPPY CUSTOMER: Elena Costea and her daughter Natalia

Beal buyers say they appreciate the exceptional customer service they receive from the housebuilder.

Elena Costea and her fiancé Yulian Spulber, who live with their one-year-old daughter, Natalia, and Elena’s mum, Niculina, moved into their three-bedroom Dalby home at The Greenways, in Goole, last October.

Elena said: “We were updated by the Beal team all the time and didn’t have to worry about anything. They were there for us every step of the way. I’m really happy for Beal. They deserve this five-star rating.”

Beal was established nearly 55 years ago and has grown to become the leading independent housebuilder operating in Hull, East Yorkshire and Lincolnshire, delivering more than 75 high-quality developments across the region.

For more information about Beal and its developments, visit www.beal-homes.co.uk.